PRE PURCHASE QUESTIONS
1. What types of products does Vonalzo offer?
Vonalzo offers a wide range of luxury beauty products, including skincare, makeup, haircare, fragrances, and tools from the world’s leading beauty brands. We also feature our own upcoming beauty brand, Vonalzo Beauty, which promises elegance and quality.
2. Are all the brands on Vonalzo authentic?
Yes, we guarantee 100% authenticity for every product we sell. Vonalzo is committed to delivering genuine luxury beauty items directly from trusted sources.
3. Do you ship internationally?
We Currently ship only to Europe, USA, Canada, United Kingdom, Ireland, Russia Only. No matter where you are, you can shop your favorite beauty products and have them delivered right to your door.
4. What payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards, PayPal, and region-specific payment gateways. Your transactions with us are safe and encrypted.
5. Can I cancel or modify my order after placing it?
You can cancel or modify your order within a limited time frame after it’s placed. Please contact our customer service team as soon as possible to check if changes can be made.
6. Do you offer discounts or promotions?
Yes, we frequently offer exclusive discounts, seasonal promotions, and special deals. Keep an eye on our website and subscribe to our newsletter for the latest updates!
7. How do I know which product is right for me?
Our product descriptions and customer reviews are designed to help you make informed choices. If you need further assistance, our beauty experts are available through live chat or email to provide personalized recommendations.
8. What if a product I want is out of stock?
If a product is out of stock, you can sign up for notifications on the product page. We’ll let you know as soon as it’s back! or you can reach out to us by contact us page and reserve your pre order.
9. Does Vonalzo offer gift options?
Absolutely! We offer beautifully packaged gift options and the ability to include a personalized message with your order. It’s perfect for special occasions.
10. How can I be sure my personal information is secure?
Vonalzo prioritizes your privacy and security. All data shared on our site is protected with advanced encryption technologies, and we adhere to strict confidentiality policies.
AFTER PURCHASE QUESTIONS
1. How can I track my order?
You can track your order easily using our global tracking page. Simply enter your tracking number to get real-time updates on your shipment, no matter where you are in the world.
2. What should I do if my order hasn’t arrived?
If your order is delayed, check the tracking information for updates. If there’s no progress or the delivery is significantly late, contact our customer service team for assistance.
3. Can I return or exchange a product?
Yes, we offer a hassle-free return and exchange policy. Products must be unused and returned in their original packaging within the specified return period. Please check our return policy for details.
4. What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or you receive the wrong item, contact us immediately. Provide your order details and photos of the issue, and we’ll resolve it promptly with a replacement or refund.
5. How long does it take to process a refund?
Refunds are typically processed within 2-5 business days after we receive and verify your returned product. The exact time may vary depending on your payment method or bank.
6. Can I request a replacement for a defective product?
Yes, if your product is defective, we’re happy to replace it. Please contact our support team with the details, and we’ll guide you through the process.
7. How do I leave a review for a product I purchased?
We value your feedback! You can leave a review on the product page by signing in to your Vonalzo account. Your insights help us improve and guide other customers.
8. What if I no longer have the packaging for a return?
While original packaging is preferred, contact our support team to discuss your situation. We’ll do our best to accommodate your return.
9. Can I change the delivery address after placing the order?
Unfortunately, once an order is shipped, we cannot change the delivery address. For future orders, double-check your details before completing the purchase.
10. How can I contact customer support for post-purchase inquiries?
Our dedicated support team is here to help. You can reach us via E-mail live chat, or our Contact Us page for any after-purchase concerns.